UX Design & Strategy

Strategic, user-focused design that delivers.

Whether you're launching something new or refining something that already exists, Twill Creative brings thoughtful UX strategy and design expertise to every step of the process.

UX Services Tailored to Your Goals

We partner with clients to create digital products, websites, and prototypes that are intuitive, engaging, and aligned with business objectives. Our services are modular. You can bring us in at any stage.

Services include:

  • UX research & user flows

  • Stakeholder interviews & workshops

  • Sitemap planning & content architecture

  • Wireframing & low-fidelity prototypes

  • UX audits for existing websites or apps

  • Product design for web-based tools

  • Custom websites with intentional design & messaging

Not sure what you need? We’ll help you figure it out.

REVIEW

I love Alexis' approach to projects. She has a robust system for understanding what is most important to my brand, and to the people I sell services to.”

— Phil Cox
Custom Website Design + Branding Design Client

https://bdforipattorneys.com/

A Clear, Collaborative Process

I’ve developed a UX process that’s structured enough to keep things moving and flexible enough to meet your unique needs.

Here’s what a typical engagement looks like →

DISCOVERY
Stakeholder interviews, goal alignment, user research, content inventory

STRATEGY
Sitemap, user flows, information architecture, content planning

DESIGN
Wireframes, visual design mockups, brand alignment, prototyping

DELIVERY
Design handoff, Squarespace build, recorded training session, documentation, QA support

FAQ

  • Graphic design is focused on visual aesthetics — things like color, typography, and layout. UX (user experience) design is about how something works: how people navigate it, what actions they take, and how it aligns with their goals. Our UX design work includes research, strategy, content structure, and interface design . All this happens often before we even talk about fonts or colors.

  • That’s up to you! Most clients are involved in a few key checkpoints (like interviews, reviews, and approvals), and we take care of the rest. If you’re hands-on, great. If you’re busy and want us to lead the charge, that works too. Either way, we’ll keep you in the loop with a clear process and regular updates.

  • Yes, that’s one of our strengths. Many clients come to us with a goal (like, “We need a new website” or “We’re building a tool”) but aren’t sure what steps to take. I help clarify the path forward, prioritize what matters, and propose a scope that fits your needs and budget.

  • Absolutely. We’ve helped early-stage teams shape their ideas, build prototypes, and prepare for launch or investment. If you need design support for a pitch deck, product prototype, or marketing site, we can help you look polished and professional from day one.

  • Most likely, yes. we’ve worked with clients using everything from Squarespace to Wordpress to custom CMSs. If you already have a design system or dev team, we can plug into your workflow. If not, we can lead the design and build process, or connect you with trusted collaborators.

  • Yes, for most website projects, we offer full design-to-build services using the Squarespace platform . For more complex products or custom applications, we can either work alongside your dev team or help you find a good fit for implementation.

  • Projects vary depending on scope, timeline, and deliverables. We offer fixed-price proposals once we’ve clarified your goals, and we’ll always work to recommend an approach that’s realistic and strategic. You can reach out for a quick consultation.

Why Twill Creative?

Working with us means getting the strategic guidance of a UX team without the overhead of a big agency.